Refund policy

Effective Date: 2026-05-20

1. Overview

Aloha Swim Wellness is owned and operated by ALOHASWIMFITNESS LLC. At ALOHASWIMFITNESS LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through alohaswimwellness.com.

Summary

• Region: United States
• Return window: 30-day total return window
• Return Request Window: Damage must be reported within 7 days of confirmed delivery
• Return eligibility: Accepts returns if they meet policy conditions
• Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
• Restocking fee: 25% of the product price for approved returns and exchanges for non-damaged or defective items

2. Contact Information

To start a return or report damage, contact our customer service team:

• Email: support@alohaswimwellness.com
  
• Phone: (531) 600-8998
  
• Hours: Monday to Friday, 9 AM to 5 PM HST
• Business Address: ALOHASWIMFITNESS LLC, 2137 Awikiwiki Street, Pearl City, HI 96782, United States
• Note: Aloha Swim Wellness is an online-only retailer without an in-person storefront.

3. Eligibility for Returns

Returns are accepted under the following conditions:

• The item arrived damaged, defective, or incorrect
• The customer wishes to return a new item within the policy window and accepts any associated restocking/shipping fees
• The damage or issue was reported within 7 days of delivery
• The product is returned within a 30-day return window
• The item is unused and includes all original packaging and accessories
• Only damage/defect reports are due within 7 days, standard returns are accepted for the full 30 days

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

• Your order number
• Photos clearly showing the damage or issue
• A brief description of the problem

We will review the information and, if approved, provide further instructions.

Only damage/defect reports are due within 7 days, standard returns are accepted for the full 30 days.

5. Restocking Fee

Restocking Fee: All returned items and exchanges for non-defective or damaged items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. 

6. Refunds and Replacements

• Refunds are issued to the original payment method by default
• Replacements are sent to the original shipping address by default
• Refunds will be issued within 14 days to the original form of payment

7. Exchanges

We accept exchanges as long as the return conditions are met. Replacement items are shipped once the returned item is received and approved. A 25% restocking fee will be charged for exchanges of non-defective items.

8. Non-Returnable Items

We cannot accept returns or exchanges for:

• Requests that are made outside of the 7-day window for damaged and incorrect items
• Requests made outside of the standard 30-day return window
• Items damaged due to overuse, misuse, or neglect
• Gift cards and downloadable digital items

9. Cancellations

• Orders may be canceled before shipment for a full refund
• Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting and apply to all orders made after the update.

By purchasing from ALOHASWIMFITNESS LLC, you agree to this Return and Refund Policy.

ALOHASWIMFITNESS LLC
support@alohaswimwellness.com
(531) 600-8998
2137 Awikiwiki Street, Pearl City, HI 96782, United States

Aloha Swim Wellness is Owned & Operated by ALOHASWIMFITNESS LLC
Aloha Swim Wellness is an Online Only Retailer Without a Physical Storefront